1. About us
Abfiel is a trading name of Elis Ventures Ltd, registered in England & Wales, registered office 20-22 Wenlock Road, London N1 7GU, with a second office at Suite 507, 4 Blenheim Court, Peterborough PE1 2DU and an office at Suite 5, Holt House, 5 Upper King Street, Leicester LE1 6XF. Contact: advice@abfiel.com.
2. Use of this website
The content on this site is provided for general information and does not constitute legal, regulatory, financial or clinical advice. You should not act on it without taking professional advice specific to your circumstances. We may change or withdraw content at any time.
You may not misuse the site, attempt to gain unauthorised access, introduce malicious code, or scrape content for commercial reuse. All content, branding and materials are owned by us or our licensors and are protected by copyright.
3. Consultancy engagements
- Each engagement is defined in a written proposal setting out scope, deliverables, fees and timescales.
- Our advice is based on information you supply; you remain responsible for its accuracy and for decisions you take.
- We are advisers, not the registered provider. Regulatory accountability to the CQC or equivalent regulator remains with you.
- Unless stated otherwise, fees exclude VAT and reasonable travel and accommodation expenses.
4. Training and advice only
Our services are education, training, competency assessment and advice. We do not provide personal or clinical care, give clinical advice about individual people you support, or act as your clinical lead, registered manager or clinical escalation route. Responsibility for the care of the people you support, and for assessing and supervising your staff's competence in practice, remains with you. Certificates confirm that a course or assessment was completed on a given date; they do not certify ongoing competence.
5. Training bookings
- A booking request submitted through the course calendar is a request, not a confirmed place. A place is confirmed only when we issue a written confirmation.
- Fees are quoted per delegate or per cohort and exclude VAT. Invoices are payable within 14 days unless agreed otherwise.
- Cancellation by you: more than 14 days before the course — no charge; 7 to 14 days — 50% of the fee; fewer than 7 days or non-attendance — 100% of the fee. Substituting a delegate is free at any time.
- Cancellation by us: if we cancel or reschedule, you may transfer to another date or receive a full refund. We are not liable for your travel or accommodation costs.
- Certificates are issued on successful completion and where assessment criteria are met. Training records held for your organisation are kept in line with our data processing agreement with you. We keep our own register of certificates issued for six years so that certificates can be verified.
6. Compliance Training Agreements
Our annual Compliance Training Agreement (CTA) is governed by the Abfiel Terms of Business: Compliance Training Agreement, the signed Order Form and our Customer Data Processing Agreement. Where they apply, those documents take precedence over these terms, and sections 5, 9 and 10 of these terms do not apply to a CTA. A copy is available on request from advice@abfiel.com.
7. Client portal accounts
You are responsible for keeping your sign-in credentials secure and for activity on your account. Tell us immediately if you suspect unauthorised access. We may suspend accounts that are misused or that pose a security risk.
8. Confidentiality and data protection
Each party will keep the other's confidential information secure and use it only for the engagement. Where we process personal data on your behalf, we do so under a written data processing agreement. See our privacy notice.
9. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited. Subject to that, our total liability arising from an engagement is limited to the fees paid for that engagement, and we are not liable for loss of profit, revenue, goodwill, regulatory outcomes or indirect or consequential loss.
10. Termination
Either party may terminate an engagement on 30 days' written notice, or immediately for material breach that is not remedied within 30 days. Fees for work performed up to the termination date remain payable. This section does not apply to Compliance Training Agreements, which have their own term and termination provisions.
11. Complaints
Our complaints procedure is set out on our complaints page.
12. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.